Holiday Season, Holiday Scams

The holiday shopping season is here once more and that means the online scammers are out in full force threatening to be the coal in your proverbial stocking.  Here are a few things to look out for:

• We’ve been alerted that users are being targeted by phone calls—allegedly from companies like Apple or Amazon.  The automated caller may tell you there is a problem with a package or your account.  They will then direct you to either "press 1" or call another phone number to "resolve the problem".  This is a scam to get personal information from you.  Do not "press 1" or return the phone call.  If you suspect there may be a problem with Apple account or an Amazon purchase contact those service providers from their company web pages.

• Watch out for holiday shopping deals that are sent via email or text.  Never click on links in email unless you recognize the sender.  If you're shopping online, stick to places that you've purchased from previously or are reputable.

• Never, ever give out your social security number to retailers.  If you're asked for personal information in order to complete a purchase--walk away.

• Buy with credit cards--or better yet use services like PayPal and Apple Pay.  These provide an extra layer of protection when shopping online.  Avoid using debit cards, if possible.  Credit cards tend to have better fraud protection.

• Start the holiday season by making sure your computer, tablet, smartphone and any other Internet-connected devices are up to date with the latest software and that you're using strong passwords with all of your accounts.

• If you donate to charitable organizations, use extra caution this year.  Scammers are taking advantage of COVID-19 to send out fake charitable requests, often by email or text.  These can be indistinguishable from legitimate organizations--even using the appropriate charity's logo.  Unfortunately, these scammers don't just take your money, they also steal your identity, banking info, and SSN.  If you want to donate, visit the charity's website yourself--don't click on an email or text message.

Brian Osbourn
Director

Web and Digital Strategies