Google announced Google Duplex during the Google I/O 2018. This is a new revolutionary technology that allows your AI personal assistant to conduct natural conversations and carry out “real world” tasks over the phone.
Imagine telling your Google Assistant to complete tasks such as scheduling hair salon appointments, or even booking a table at a restaurant. The system is very well developed and conversations between a fully automatic computer system and real businesses sound natural and human like. This is a huge leap in Artificial Intelligence technology as the assistant can understand complex sentences, fast speech, and long remarks, so it can respond naturally in a phone conversation
It will positively impact businesses who regularly schedule clients like doctors and lawyers and could have the A.I. do that on their behalf. Small businesses can also benefit, as research shows that 60 percent of small businesses who rely on customer bookings don’t have an online booking system, according to Google’s blog.
Final release dates are yet to be announced, and is most likely to arrive first in the Google Pixel phones.
For more information see what Google has to say; eerie or revolutionary? You Decide.
Saandhyarag Sasidhar
Student Operations Manager
Web and Digital Strategies
