We started myIT 4 years ago as a place to find how-to articles, basic information about ESU systems and training opportunities. We have been working the last couple of years to broadly improve not only the site, but our processes as well. We are proud to offer our new myIT site which has even more self-service options and more knowledge base articles than ever before.
We started our journey by looking at IT Service Management as a way of ‘doing business’. That led to acquiring a special software tool that manages those processes. With myIT you can report an issue or request a service, view IT projects, and find answers to questions along with step-by-step how-to articles. You can view the status of your ticket requests, reply to tickets, view service outages and more.
In Hornet365, from the Students, Faculty, or Employees page, just click on the MY IT link. There is a robust search engine to look for services and knowledge. You can view the knowledge base articles and all the other information without logging in. If you want to submit a work order you will sign in using your university username and password. Once you have submitted a ticket, you will get a confirmation email, and when tickets are updated you will receive emails.
We are excited to bring you this new service and encourage you to explore all the parts of our new myIT!
